Jobs

Purpose of Role ; Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

 

Summary of Main Tasks:

 

  • Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
  • Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
  • Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
  • Ensure personal presentation standards are met and uniform is kept clean and in good condition
  • Actively participate in branch promotions
  • Report all customer complaints to Branch Manager
  • Keep up to date with Branch emails during shift
  • Participate in branch training activities to ensure existing and new products are fully understood
  • Identify personal training needs to Branch Manager
  • Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

 

 

PERSON SPECIFICATION:

 

Desirable

 

  • Be able to demonstrate how you have made a contribution to a successful team
  • Have previous experience of working in a small team
  • Show willingness to help and support team goals
  • Be able to demonstrate how you have managed your own priorities in a work situation
  • Be able to demonstrate how you manage your day to day priorities either at work or home
  • Previous experience of selling within a retail or Financial Services environment
  • Able to work to targets and follow agreed negotiation techniques

 

Essential

  • Have previous face-to-face customer experience
  • Can clearly articulate your opinion of excellent customer service
  • Show an understanding of the practical meaning of ‘the customer always comes first’
  • Communication
  • Have good listening skills
  • Be able to solve basic customer and colleague communication issues
  • Can take instruction and communicate confidently with colleagues and customers
  • Have knowledge of menu driven computer systems
  • Have basic knowledge of both the operation of a PC and keyboard skills
  • Be fully prepared to work additional hours at short notice in other branches

 

Location: Kendal

Salary:£8.21- £8.39

 

Contact: hr@ramsdensfinancial.co.uk